Senior Executive - ServiceNow IRMS (Chief Risk Office)

Position Overview

You will be part of Enterprise Risk Management supporting the implementation of ServiceNow capabilities, and manages the Integrated Risk Management System (IRMS) for Chief Risk Office. The IRMS is to enable the provision of a holistic and central view of risk to senior level management and stakeholders. This job involves designing, implementing, operationalizing, maintaining the IRMS and harmonizing processes as well as providing sound recommendations balancing/calibrating operation business needs. This job requires involvement in project management and coordinating with internal and external parties such as vendors, clusters/ entities. 

Role & Responsibilities

• Gather business and system requirements from various stakeholders such as business process owners, business users and conduct business needs analyses with an understanding of the defined problems to be addressed to deliver suitable solutions. 
• Prepare business requirement documentation, functional specifications, business process workflows, etc.
• Support implementation and ongoing maintenance of the ServiceNow IRM. 
• Assist in identifying and managing project risks and implications to the project and recommend mitigation measures.
• Act as the point of contact for IRM-related inquiries, issues, and enhancements, collaborating with internal stakeholders, and external vendors.
• Ensure critical issues or defects are prioritised, investigated, and followed up until closure.
• Coordinate all project work activities to ensure timely and effective execution.
• Handle project administration, including information dissemination, milestone tracking, and deliverable management, as well as coordination of meetings. 
• Participate in testing of the solutions where relevant.
• Maintain prompt communication and timely reports to business stakeholders on project status and issues escalation. 
• Accountable and responsible for delivering on commitments.
• Perform other duties as needed to support the Team. 

Requirements

• Bachelor’s degree in computer science or STEM Majors (Science, Technology, Engineering and Math) with at least 2-3 years of working experience in IT, ServiceNow IRM, or Business Analysis.
• Hands on experience or played a supporting role in ServiceNow IRM implementation and demonstrating relevant proficiency would be an advantage.
• Some experience in governance, risk management (IT and operational risks and/or compliance.
• Some knowledge on well-recognized frameworks & standards such as ISO31000 and COSO ERM.
• Forward looking mindset.
• Passion for automation, and actively looking for opportunities to streamline and simplify processes, and to drive positive change within the organization.
• Demonstrate keen interest in keeping up with technology through regular certifications, taking up courses.
• Problem-solving skills and have attention to details.
• Self-motivated, pro-active, dedicated, and responsible self-starter.
• Quick thinking, solutions-oriented mind-set, project management and facilitation capabilities to drive results. Always seeking process improvements and a better way to do things.
• Effective communication and presentation skills, both written and verbal.
• Excellent team collaboration and client interaction skills.

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