Senior Lead Analyst - IT Operations (Cluster Office)

Position Overview

The successful candidate will join the Cluster Application Team with oversight in the development and implementation of IT workplans for the business. He/she will focus on implementation and management of the IT Workplan, funding proposal governance and review. In the course of his/her work, he/she will be exposed to a wide range of IT initiatives across the healthcare ecosystem and strategic decision-making by Senior Management. There will be opportunities to harness and hone his/her skills to plan, design and create tools to facilitate the reviews and implementation of health IT initiatives. To be successful, he/she will have to communicate effectively when interfacing with a broad range of people in various job levels and role.

Role & Responsibilities

• Accountable for the project management of the implementation Workplans working with team members and stakeholders in NUHS, Synapxe and vendor(s) across the Software Development Lifecycle.
• Responsible to oversee and ensure development and documentation of user requirements and project scope for new backend operations/digital applications or enhancements to existing applications.
• Accountable to ensure the development of IT Workplan documents for procurement and award, such as Approval to Procure/Award paper,
• Accountable to present strategic proposals and progress updates on the portfolio to senior management at C-suite level.
• Responsible to ensure that implementation of IT Workplans is conducted within the governance of the relevant departments such as procurement and legal.
• Responsible to develop and recommend proposals to Senior Management (e.g. DYCE, GCFO, GCDO, GCIO, COOs, CFOs) for their review and endorsement.
• Accountable to lead cross-functional collaboration to design comprehensive integration plans and develop methods and processes for guiding the implementation across the parties of NUHS, IHiS and third party vendors.
• Accountable to manage dependencies/ integration across teams and systems including facilitating review and seeking approval in technical forums such as MOH Solution Review Board.
• Manage the vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Responsible to monitor and ensure project implementation is in accordance to project and quality assurance procedures and methodologies including timely project updates to various stakeholders and forums.
• Responsible to monitor and ensure the vendors meet the contractual obligations and service level post go-live of any Digital Transformation Workplans.
• Responsible to work with NUHS IT PMO Team for tracking, monitoring and reporting of project status as well as budget utilisation.
• Responsible for the administration, review and approval required to ensure proper IT governance and compliance to IT Policies.
• Responsible to provide guidance and coaching to junior team members and manage a cross functional team across NUHS, Synapxe and third party vendors.

Requirements

• Degree in Computer Science, Computer Engineering or equivalent.
• At least 10 years of relevant Project management capabilities and experience in driving a cohesive team and cross teaming environment.
• Proven track record in project and programme/portfolio management, user and vendor management for mid to large-scale projects.
• Strong leadership and analytical skills and ability to work independently. Strong ability to handle ambiguity and high work pressure.  Ability to multi-task and work under tight timelines
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders of different levels. 

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