Senior Manager - Programme Management (Cluster CIO Office)

Position Overview

The Program Manager is responsible to lead the Big2 project implementation at NUHS and also take on the clinical SME role for Clinical portfolio to drive and support the yearly workplan prioritization, budgeting and operations. You take a broad, collective view of all the program's components(systems/products/services), and manages the roadmap of the inter-related projects in a co-ordinated and complementary manner to attain the benefits holistically. You collaborate with the governance bodies and sponsors to ensure continued alignment with the Ministry, Synapxe or Healthcare Insituition's strategic goals & objectives, and adjust strategy and plans whenever it will improve and optimise the delivery of the desired benefits.  

You possess strategic thinking, has good program planning and delivery experience, and a strong project management foundation. You are confident to lead and drives cross functional teams in a structured and methodological manner to deliver the program benefits with quality. You like to pursue excellence, has good communication skills, is a competent negotiator, demonstrates resiliency, demonstrates good ability to manage uncertainty, manage change  and manage complexity at all levels. You are able to engage & influence effectively both the internal and external stakeholders to garner support for the program and realisation of the intended benefits. 

Role & Responsibilities

• Collaborates with key sponsors and and stakeholders to develop the business case and acquire the funding
• Align the program purpose and objectives with the boarder strategic objectives with the Ministry, Synapxe or Healthcare Insituition
• Define the program's expected benefits with the stakeholders  and key decision-makers
• Identify the required capability & scope, develop the program roadmap of projects and its interdependencies, and determine the program and project cost estimates to deliver the benefits
• Identify and analyse the stakeholder's needs & manage the expectation and communication to garner their support
• Set up the program governance & structure, identify and acquire teams/resources to deliver the roadmap
• Perform assessment of the delivery dates, develop the overall schedule and milestones to deliver the benefits
• Conduct environmental assessments to determine internal and external  factors that will potentially impact the program and manage the associated risks  
• Develop the risk management strategy which includes program risk thresholds, initial risk assessment, high level risk response strategy and risks communication plan
• Develop the program management plan to manage the life cycle of the program starting from  formulation, delivery and finally closure
• Determine the expected quality standard and develop a program quality management plan
• Provide oversight and support to the projects  to ensure smooth execution, integration and timely completion to deliver the intended benefits
• Implement the program management process and structure to manage the projects in a consistent and co-ordinated manner
• Formalise the scope & schedule of the projects  and ensure its deliverables satisfy the program's goals and benefits
• Monitor the interdependencies to ensure proper integration between the projects, replan the project/program when necessary to align to any change to the program's direction
• Manage priorities and changes arises that may impact the program delivery progress and its intended benefits
• Manage the program risks &iIssues and any escalated project risks & issues, escalate the risks & issues to the steering commitee for resolution when required
• Track and monitor the performance, progress, schedule and benefits attainment of the program and projects, and provide regular status update to the stakeholders/steering commitee
• Monitor and manage the resources required, including the approved budget and its utilisation
• Manage and maintain an effective communication with both internal and external stakeholders, including the project teams supporting the program
• Execute the program quality management plan to ensure projects comply with quality policy and standards,  and control the qualities on the interdependent projects.
• Perform after action review such as lessons learned as part of the closure of sigificant milestone or attainment of the benefits milestones
• Carry out proper program closure such as financial, transition of resources, and archival of the information

Requirements

• Relevant degree in Business Administration, Management, Computer Science or related field.
• At least 10 years of ecperience in Project or Program management, and experience in managing large scale or enterprise wide programs.
• Proven track record of managing complex programs or multiples related projects.
• Experience in stakeholder engagement and cross-functional teams leadership.
• Familiarity with project management methodologies 9agile, waterfall, etc)
• Strong organizational and planning skills to manage interdependencies and resources.
• Excellent communication and interpersonal abilities for stakeholder management.
• Problem-solving and analytical skills to address risks and issues.
• Financial acumen for budgeting and resource allocation.
• Ability to deliver programs on time, within scope, and budget.
• Capability to drive organizational alignment with strategic goals

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