Senior Manager - ServiceNow IRM (Chief Risk Office)

Position Overview

You will play a key role as the enabler and integrator to build, implement and maintain the Synapxe GRC system, ServiceNow Integrated Risk Management (IRM), capabilities in Synapxe. The GRC system is to enable the provision of a holistic and central view of risk to senior level management and stakeholders. This job involves designing, implementing, operationalising, maintaining the Synapxe GRC systems, harmonising processes and providing sound recommendations balancing/calibrating business desires and needs of the organisation. 

Role & Responsibilities

• Lead the ServiceNow IRMS development, implementation, and adoption in Synapxe.
• Design, develop, implement, test and continuous maintenance the IRMS using ServiceNow capabilities, encompassing all GRC modules relevant to Synapxe such as Compliance & Audit Management, Risk Management, Business Continuity Management, Third Party Risk Management, etc.
• Ensure users are respectfully challenged when requesting for enhancements.
• Work with end users to resolve escalated issues/defects within the GRC system.
• Establish and maintain the Synapxe central risk register and platform.
• Enable a holistic and central view of risk (e.g., operational risk, third party risk, compliance risk, etc.) via GRC systems; Integrate risk information (e.g., third-party risk, compliance risk). 
• Upkeep the digital roadmap for risk management ensuring its relevance. 
• Engage different parties to understand operation business needs and assist to translate into function and technical requirements. 
• Transform manual, siloed and inefficient risk management related processes through IRM – harmonise processes, automate workflows, enable faster and more accurate reporting.
• Go-to person for ServiceNow IRMS and subject matter expert to advise and guide internal teams.
• Establish a collaborative relationship with cross functional teams such as IT. 
• Maintain effective working relationships with peers and stakeholders. 
• Involve in project and SI management in the IRM implementation.
• Manage projects and contracts, monitor the scope, schedule, budget and deliver the expected values from IRM. 
• Keep Steering Committee and Senior Level Management apprised for GRC programme.
• Identify and manage project risks and implications to the project and recommend mitigation measures.
• Demonstrate your expertise in GRC systems; you are expected to further your own knowledge and improve productivity of your colleagues. This including staying updated on ServiceNow releases, features, and industry best practices to ensure continuous improvements. 
• Document and maintain the IRM matters e.g., workflows, knowledge base, budget, etc. 
• Represent CRO for GRC Systems and ServiceNow IRMS matters.
• Manage stakeholders and partner/collaborate with business units across Synapxe and MOHH entities to achieve mutual objectives.

Requirements

• Bachelor’s degree in computer science or STEM Majors (Science, Technology, Engineering and Math) 
• At least 8 years’ experience with a track record of successful ServiceNow IRM solutions implementation and integration with other applications. 
• Strong understanding the ServiceNow IRM architecture, platform, and integration capabilities. 
• Strong knowledge & experience in governance, risk management (IT and operational risks) and/or compliance. 
• Strong knowledge on well-recognized frameworks & standards such as ISO31000 and COSO ERM. 
• Must have ServiceNow certifications in ServiceNow Certified Implementation Specialist in risk and compliance and ServiceNow System Administrator.
• Project management certification or CRISC, CISM, CISSP, CPRM, etc. 
• Thought leadership, keen insights, and a forward-looking mindset. 
• Passion for automation, and actively looking for opportunities to streamline and simplify processes, and to drive positive change within the organisation. 
• Resilient and has the drive and desire to achieve results with deadlines. 
• Highly adaptable to varying situations and always looking at the bigger picture. 
• Demonstrate keen interest in keeping up with technology through regular certifications, taking up courses.
• Adept at navigating the organisational matrix; understanding people's roles, anticipating obstacles, identifying workarounds, leverage resources and rallying teammates.
• Able to articulate the value of what is most important to the stakeholders to achieve desired outcomes. 
• Quick thinking, solutions-oriented mind-set, strong project management and facilitation capabilities to build cross functional partnerships to drive results. Always seeking process improvements and a better way to do things. 
• Strong people management skills.
• Proven leadership, demonstrate strong working knowledge of a large organisation and cross-functional teams.
• Demonstrated Change Management capabilities.
• Anticipate obstacles, identify workarounds, leverage resources, rally teammates. 
• Strong people skills, including creativity and curiosity with ability to effectively communicate and influence across all organisational levels.
• Proven analytical and problem resolution skills.
• Ability to influence and build consensus with other stakeholders.

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