Senior System Engineer - EUC (Cluster Infra Services)

Position Overview

An End User Computing (EUC) Engineer provides technical support to end users, assisting with hardware and software issues, and ensuring smooth operation of IT systems. This role involves responding to service tickets, performing system maintenance, and supporting the implementation of new systems.

The role supports the End User Computing (EUC) environment of respective Institutions including EUC related projects and Day to Day Operations.

Role & Responsibilities

BAU Support:

• Diagnosing and resolving hardware, software, and network issues for end-users. 
• VIP support
• Level 3 support and handle vendor IT team.
• Enhance on the BAU gaps with automation methodologies.

System Management:

• Maintaining and optimizing end-user devices, including computers, laptops, and mobile devices. 
• Periodical system support such as patching.
• Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption.

Software Deployment and Management:

• Installing, configuring, and updating software applications used by end-users. 

Security and Compliance:

• Ensuring the security of end-user devices and data, implementing security policies and best practices. 

Project Implementation:

• Participating in projects related to end-user computing, such as deploying new technologies or migrating to new platforms. 
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Proper keep tracks all projects schedule to ensure project on track.

Reporting and Documentation:

• Creating and maintaining documentation related to end-user computing, including knowledge base articles and procedures. 
• Provide monthly report and ensure all data accuracy
• Monthly presentation to stake holders

Requirements

• Bachelor in any IT related - Computer Science/ Computer Engineering / Information Technology
• At least 5 years' experience in IT.
• At least 3 years' experience in End User Computing Project Delivery and/or Day to Day Operations Support
• Experience in supporting > 1000 users' environment.

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