Senior Systems Analyst - Business Analyst (Cluster CIO Office)

Position Overview

The Business Analyst provides analytical support for the development of technology solutions that meet business needs. He/She partners with stakeholders to identify, clarify, and document business requirements. He/She assists with the assessment of the viability and effectiveness of solution options that can meet business needs. He/She facilitates communication between business and technology teams. 

He/She has a passion for learning and is comfortable exploring and analysing data. He/She also adopts a structured and systematic approach to analysing business processes and solving problems.

He/She liaise closely with the Cluster CIO Office team and Community Hospitals user teams.

Role & Responsibilities

• Work with all relevant parties/stakeholders to advise business users on adoption/alignment of technologies and systems.
• Support in the collation of business requirements of cluster stakeholders to recommend the appropriate IT solutions.
• Perform year round cost assessment on enhancements and new requirements.
• Participate in cluster/institution workgroup and committees to support cluster/institution IT initiatives.
• Perform problem analysis, opportunities identification, improvement measures definition and proposal recommendation.
• Support problem analysis, opportunities identification, improvement measures definition and proposal recommendation to supervisor, workgroup and management.
• Support the cluster/ institution users in the yearly IT budget reviews.
• Undertake any IT requests as directed by management in alignment with Synapxe objectives and goals.
• Support cluster institution’s ERM/BCP planning.
• Coordinate and support the IT setup and participation for institution/cluster/national audits and exercises (e.g. JCI, DR, Mass Casualty, Decontamination, Hospital Downtime exercises, Disease outbreak exercises, etc.).
• Support and manage the tracking of KPIs for cluster/ institution initiatives (e.g. Clinical Documentation Adoption rate).
• Assist in the verification and review of CAPEX and OPEX IT budget and utilization.
• Support the cluster/institution IT management in providing the support and review of IT governance and approval processes.
• Support cluster and institution in the review of IT policy and procedure.

Requirements

• Relevant Degree in Computer Science/Information Technology or equivalent.
• Experience in MS Windows environment & application support.
• Strong analytical and problem solving skills with the ability to work independently.
• Resourceful, proactive, flexible and has an excellent working attitude.
• Good written and presentation skills.
• Able to interact and work well with people at all levels.
• Knowledge of business and IT in healthcare industry is an added advantage.

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