Senior Systems Analyst - IT BA (Programme.Operations.Digital)

Position Overview

We are seeking a detail-oriented and proactive Senior analyst to join our team , who will be responsible for ensuring the quality and efficiency of our processes and systems. 

The role involves 

• collaboration with various stakeholders 
• strong analytical and negotiation skills. 
• adaptablity to change in an agile and volatile environment while taking 
• ownership and deliver works with integrity and resilience

Role & Responsibilities

UAT Management:

• Oversee and participate in User Acceptance Testing (UAT) for hotfixes and Business As Usual (BAU) releases, ensuring all changes meet quality standards before deployment.

API Error Message & Flow Review:

• Collaborate with Business Analysts (BAs) to review and enhance API error messages and workflows, ensuring clarity and effectiveness in communication.

Cluster Service Onboarding:

• Manage the onboarding process for cluster services, including tracking cluster submissions for digital requests in non-production environments and handling acknowledgment certificates.

Data Inventory Review:

• Conduct annual and ad-hoc reviews with the Data Protection Officer (DPO) regarding data inventory, ensuring compliance and accuracy.

Internal Regular Updates:

• Provide regular updates to management, on the status of initiatives and projects and escalate issues for resolution in a timely manner.

Cost Recovery Analysis & Utilisation:

• Analyse existing cluster cost recovery, including base and variable costs associated with clusters and HH, and propose billing improvements. 
• Tracking budget vs actual utilisation of cost on a regular basis, work with finance business partner regularly to get the data reporting updated or for any adjustment/reclass if needed
• Prepare and present the required materials for relevant forums update (eg. management meetings, etc)

Post Implementation Review (PIR):

• Conduct Post Implementation Reviews (PIR), ensuring that all APIs function as intended post-deployment.

Requirements

• Bachelor’s degree in a relevant field.
• Demonstrated experience in supporting PMs in managing and delivering systems in complex information exchange environments (in the health care industry would be an advantage).
• Strong communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.
• Experience in UAT, API management, and data analysis.
• Must be numerically comfortable and skilled in Excel, with a keen attention to detail.
   

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