Senior Systems Analyst - Innovation (Cluster Office)

Position Overview

The successful candidate will join the NUHS Innovation team and primary responsibilities is to support the delivery of IT solutions / Innovation Solution for the institutions, i.e. AH IGH, NUH, TGCH, NUP, NTFGH etc. This includes programme oversight, planning, budgeting, supporting solution implementation, etc. To succeed, the candidate must effectively engage and communicate with individuals from diverse background and across various roles. 

Role & Responsibilities

Programme Management:

• Oversight of the IT programme, track the projects’ progress to ensure projects are on track and aligned with overall IT programme timeline.
• Identify, track and manage the risks, assumptions, issues and dependencies for the overall IT programme.
• Coordinate activities among different projects and supporting the system integration between Synapxe managed system and cluster managed system.  

Work Plan and Budgeting:

• Collate business requirements of cluster stakeholders, including working with delivery teams for solution review board submissions, ITQ/RFP submissions, and approval papers.
• Work with delivery teams to obtain the costings, including review the cost reasonableness.
• Work with relevant parties (vendors, delivery teams, MOH, etc) to advise users on adoption of technologies/systems/national initiatives.  

Project Delivery:

• Plan and track the required activities for IT readiness, deployment, and implementation.
• Tracking of key performance indicators for institution / cluster projects such as timely project delivery, quality of systems delivered, user satisfaction of systems delivered, etc.
• Management and reporting of project development, maintenance and support activities. 

Others:

• Prepare and present the required materials for relevant forums in the institution/cluster (eg. IT committees, management meetings, hospital steering comm meetings, MOH meetings, etc)
• Support and manage ad-hoc IT requests from institution/cluster, IT issues resolution etc.
• Support audit requests as raised from internal / external audits.
• Undertake any requests as directed and in alignment with organization objectives and goals.

Requirements

• Bachelor Degree in Computer Science or equivalent (IT related field preferred).
• Strong experience in project management
• Excellent problem solving skills (including troubleshooting in IT related context).
• Excellent written/communication and interpersonal skill
• Strong organisational and customer service skills

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