Senior Systems Analyst - Technology Operations (Cluster Office)

Position Overview

This position plays a key supporting role in planning, coordinating, and implementing IT systems for new healthcare facilities. This position works closely with senior analysts, project managers, clinical stakeholders, and technical teams to ensure that clinical and operational requirements are accurately captured and translated into effective IT solutions.

The analyst contributes to system readiness activities, supports infrastructure and application setup, assists with workflow mapping, and helps validate that deployed solutions meet end‑user needs. The role also involves preparing project documentation, tracking issues, coordinating testing activities, and providing on-site support during commissioning, activation, and early operations.

This position is ideal for individuals who are detail-oriented, eager to learn healthcare IT domains, and capable of working in fast-paced environments where cross-functional coordination and strong communication are essential.

This position is a 2 Year Direct Contract. Location at Kent Ridge. 

Role & Responsibilities

Critical Work Functions and Key Tasks 

Business Analysis Planning & Strategy

• Assist the BA leads in the planning of business analysis approach by defining the methods, techniques and tools to be used for business analysis
• Prepare governance deliverables to track status, risks, changes and issues pertaining to day-to-day management of all functional areas of system/data product analysis
• Contribute in the preparation of the stakeholder communication plan

Requirements Analysis & Design

• Liaise with internal and/or external stakeholders to identify system/data products requirements
• Provide analysis to support the development of business cases
• Support user requirement analysis through information collection
• Support the analysis of business requirements and feasibility studies of possible solutions
• Prepare requirements specifications and solution proposals
• Contribute to the identification of a range of solution options

Requirements Lifecycle Management

• Prepare Requirements Traceability Matrix
• Collaborate with developers to ensure requirements are incorporated into system design and implementation
• Function as the liaison between users and technical staff throughout the solution implementation cycle
• Contribute to identification of solution change risks
• Prepare training materials and conduct user training to facilitate adoption of new systems, where necessary
• Facilitate System Integration Testing by coordinating the development teams of various integrations
• Work with relevant stakeholders on user acceptance testing 
• Validate test results ensuring they are in alignment with the requirements and achieving desired outcomes
• Support the development of test cases and test data, where necessary
• Carry out testing including SIT, UAT, pre-go live and post go live testing to ensure that the IT solution is built in accordance to the requirements, where necessary

Solution Evaluation

• Assist in the assessment of solution options for suitability
• Contribute in the formulation of solution recommendation
• Evaluate the ability of an existing system/data products to support proposed changes

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, Engineering, Data Analytics, Healthcare Informatics or equivalent
• ITIL Foundation
• A Master’s degree is a plus but not mandatory

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