Service Analyst - App Support (ERP Apps Ops)

Position Overview

Successful candidate will work with the existing team providing support for AP-Direct, ePay, eSundry, Infinity Scan and AIMS, and the upcoming Vendor Invoice Management System.

Role & Responsibilities

• Provide on-going application supports for multiple systems
• Meet the Service Level Agreement of the application support based on system criticality
• Conduct user requirement analysis for development / implementation of enhancements to existing systems
• Involve in SDLC activities
• Liaise with business users on application support and enhancements
• Manage vendors in project implementation, application testing, application patches and upgrades
• Provide application maintenance support after office hour when required
• Support audit when required
• Ensure no SLA breach on system’s vulnerability assessment
• Work on Application Ops Practice & Governance (AOPG) tasks by following SOP guidelines and sign-off templates
• Production incident assignment to team member and report preparation
• Production incident analysis and formulate improvement plan

Requirements

• Diploma/bachelor’s degree in information technology, computer science or other highly technical, scientific discipline
• 5 -7 yrs of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service-oriented experience / background preferred
• Knowledge and understanding of IT industry environment and business needs
• Experience in dealing with 3rd party vendor or client for support
• Candidate who has basic finance knowledge preferred

Apply Now

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