Service Analyst - App Support (Patient Ops)

Position Overview

Application system support for ASP .NET outpatient systems. 24/7 primary application maintenance standby support is expected. Relevant experience in project, user & vendor management preferred. Able to work independently

Role & Responsibilities

• Provide 24/7 primary application maintenance support, when required
• Monitor closely and review system health and performance of business applications, including servers, internal/external interface endpoints and databases
• Coordinate and participate in regular system maintenance, patching and upgrade activities, including yearly disaster recovery exercises
• Liaise closely with various support teams to test and deploy application patches, defect fixes to production environment in accordance with project methodologies and policies
• Liaise closely with vendors to troubleshoot application bugs, evaluate potential fixes, testing and deployment of fixes to production
• Liaise closely with business users & other Synapxe teams and build good rapport
• Participate in hospital’s business contingency activities, eg, mass casualty/contact tracing exercise, call tree/BCP table top exercise, etc
• Manage the setup and configuration of systems
• Experience in application and helpdesk support

Requirements

• Diploma/Degree in Computer Science, Computer Engineering or equivalent
• Experience in developing, implementing and maintaining IT systems using Microsoft .NET / MS SQL
• Strong analytical and problem-solving skills, and ability to work independently
• Result and customer oriented with multi-tasking capabilities
• Ability to work under a fast-paced and dynamic environment
•  Active team player and communicate effectively with others

Apply Now

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