Service Manager - Application Support

Date: 23 Oct 2024

Location: SG

Company: Synapxe

Position Overview

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of problems or resiliency related actions.

Role & Responsibilities

  • Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes
  • Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework
  • Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance
  • Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)
  • Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
  • Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability
  • Support and assist in high severity incidents and drive problem management meetings
  • Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
  • Assist senior leaders in disaster recovery planning and activities
  • Support KTLO (24/7) activities

Requirements

  • Bachelor’s degree in computer science or other highly technical, scientific discipline
  • 5-10 yrs of Technical / Application Support experience
  • Proven client engagement experience / vendor management experience
  • Proven experience of working efficiently in a cross functional team
  • ITIL v3/v4 certification and strong service oriented experience / background preferred
  • Knowledge and understanding of IT industry environment  and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries
  •  Ability to establish and manage processes and practices through collaboration and the understanding of business
     

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!

#LI-SYNX40