Service Manager - ServiceNow CMDB (Patient Services)

Position Overview

We are seeking a skilled and experienced ServiceNow CMDB Implementation Specialist to join our team. The ideal candidate will be responsible for driving the requirement gathering, requirement analysis, design, implementation, and maintenance of our ServiceNow Configuration Management Database (CMDB). This role requires a deep understanding of CMDB principles, ServiceNow platform capabilities, and ITIL best practices. The CMDB Implementation Specialist will work closely with various IT teams to ensure the CMDB accurately reflects our IT infrastructure and supports key IT processes and pro-actively project manage the initiatives from planning to delivery

Role & Responsibilities

• Gther requirements and perform requirements rationalization and analysis
• Establish project plan and drive activities to completion
• Design and implement the ServiceNow CMDB based on business requirements and ITIL best practices
• Develop and maintain CMDB data models, ensuring data accuracy and completeness.
• Configure and customize ServiceNow discovery tools to automatically populate the CMDB
• Integrate the CMDB with other ServiceNow modules, such as Incident Management, Change Management, and Problem Management
• Develop and maintain CMDB policies, procedures, and documentation
• Perform regular audits of the CMDB to identify and correct data discrepancies
• Provide training and support to IT staff on CMDB usage and best practices
• Collaborate with cross-functional teams to ensure the CMDB supports their needs
• Stay up-to-date with the latest ServiceNow features and CMDB trends

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years of experience implementing and maintaining ServiceNow CMDB
• In-depth knowledge of CMDB principles, data modeling, and ITIL best practices
• Experience with ServiceNow discovery tools, such as Service Mapping and Discovery
• Strong understanding of ServiceNow platform capabilities and integration methods
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills 
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
• Experience in project managing initiatives pertaining to the establishment and improvements to CMDB related projects will be an advantage

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