Sr Systems Analyst - Ops & support (Engeneering & ops)

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Date: 22 Aug 2025

Location: SG

Company: Synapxe

Position Overview

We are hiring a senior systems analyst to maintain and enhance Operations efficiency, production support and enhancements for Datawarehouse / Datamart projects. 

Role & Responsibilities

  • Manage and prioritize user queries and production issues for existing applications in Engineering and Operations
  • Track and resolve production support incidents
  • Attend user meetings to document and analyze change request requirements or conduct regular workgroup meetings with stakeholders
  • Perform data profiling and mapping to define data requirements for new projects or change requests
  • Provide support for production reports, dashboards, and metadata
  • Collaborate with vendors and developers to design, configure, and test enhancements per Synapxe project methodologies
  • Translate user requirements into analytics, reporting needs, and ETL rules for new data mart applications and enhancements
  • Identify and document business attributes and metrics by analyzing existing data and reporting requirements
  • Conduct technical data mapping for potential data warehouse sources
  • Execute testing phases (system integration testing, user acceptance testing) before implementation
  • Provide 24/7 primary application maintenance support
  • Assist the Project Manager in assessing technical feasibility for cost evaluations

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • At least 4 years of experience in the IT industry, including:
    • Development, implementation, and maintenance of IT systems, preferably in Data Warehousing, ETL rules, data modeling, and BI applications
    • Operations support and business analysis experience
    • Strong MS-SQL and Oracle Database scripting
    • Experience in diagnosing, troubleshooting, and performing root cause analysis
  • Ability to diagnose and troubleshoot problems with BI reports and ETL processes
  • Experience with AWS, Data Lake, Databricks, and the healthcare domain is a plus
  • Able to work independently and as an effective team player with a strong desire to deliver results
  • Adaptable, meticulous, and possess strong analytical skills
  • Good communication skills (both written and spoken)
  • Strong team player
 

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