System Analyst - Business Analytics (Backroom Ops)

Position Overview

Main project to be assigned would be the implementation for NHG One Queue Management System. 

In this role, he/she will work with users and contractors to coordinate and accomplish the necessary project tasks and requirements. Candidate must have an eye for detail and a go-getter personality, ready to help synchronize all the project elements and make them operate successfully.

Role & Responsibilities

Critical Work Functions and Key Tasks 

Business Analysis Planning & Strategy

• Assist the BA leads in the planning of business analysis approach by defining the methods, techniques and tools to be used for business analysis
• Prepare governance deliverables to track status, risks, changes and issues pertaining to day-to-day management of all functional areas of system/data product analysis
• Contribute in the preparation of the stakeholder communication plan

Requirements Analysis & Design

• Liaise with internal and/or external stakeholders to identify system/data products requirements
• Provide analysis to support the development of business cases
• Support user requirement analysis through information collection
• Support the analysis of business requirements and feasibility studies of possible solutions
• Prepare requirements specifications and solution proposals
• Contribute to the identification of a range of solution options

Requirements Lifecycle Management

• Prepare Requirements Traceability Matrix
• Collaborate with developers to ensure requirements are incorporated into system design and implementation
• Function as the liaison between users and technical staff throughout the solution implementation cycle
• Contribute to identification of solution change risks
• Prepare training materials and conduct user training to facilitate adoption of new systems, where necessary
• Facilitate System Integration Testing by coordinating the development teams of various integrations
• Work with relevant stakeholders on user acceptance testing 
• Validate test results ensuring they are in alignment with the requirements and achieving desired outcomes
• Support the development of test cases and test data, where necessary
• Carry out testing including SIT, UAT, pre-go live and post go live testing to ensure that the IT solution is built in accordance to the requirements, where necessary

Solution Evaluation

• Assist in the assessment of solution options for suitability
• Contribute in the formulation of solution recommendation
• Evaluate the ability of an existing system/data products to support proposed changes

Requirements

• Bachelor’s in IT or related field preferred
• 2+ years experience in project management
• Knowledgeable in operations domain
• Proficient in Microsoft Project and other management software
• Organized and detail-oriented
• Skilled collaborator
• Excels in a high-paced work environment
• Strong communication skills both oral and written
• Ability to multi-task effectively
• Focused and supportive to management at all times
• Self-starter who works well independently
• Adaptable and calm under pressure
• Expert problem solver

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