Systems Analyst - App Support (Patient Ops & Health Fin)

Position Overview

Provide maintenance support and handle service requests for SingHealth SAP-ISH and its related Windows based systems like Downtime System for SAP and Casemix.

Role & Responsibilities

Operational Execution

• Provide applications troubleshooting and on-site support
• Simulate user problems to resolve operating difficulties
• Coordinate activities to identify, diagnose and rectify problems
• Develop mitigating and/or preventive solutions
• Assist in investigation of complex user reported issues
• Support in the testing, installation and deployment of applications and patches
• Perform regular maintenance checks on the applications
• Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Provide Level 1 support
• Log, escalate and follow through with issues
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Assist in documentation of key application workflows
• Assist in implementation for standardization across technologies / domains of applications
• Assist in training 

Requirements

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
• 1-3 yrs of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Knowledge and understanding of IT industry environment and business needs
• Experience in SAP Applications/Modules is an added advantage

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