Systems Analyst - App Support (iLTC - Apps Ops)

Position Overview

This position will handle AIC systems KTLO maintenance, work processes, KTLO task tracking and user management.

Role & Responsibilities

• Provide ongoing application support and be involved in various stages of the SDLC.
• Work closely with vendors in application support, implementation of fixes, application testing, and supporting application and server patches and upgrades in accordance with project methodologies and policies.
• Work closely with business users and build good rapport to empathise with their requirements and issues, engaging them until closure.
• Manage vendor/development teams by assigning and tracking application as well as security issues to ensure timely delivery.
• Be involved in the system integration testing phase prior to implementation.
• Evaluate potential solutions and make recommendations to resolve business problems.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Support the team in defining project requirements, tracking, and documentation.
• Monitor and remediate security vulnerabilities identified through security scanning tools and assessments within SLA.
• Ensure compliance with security frameworks, policies, and regulatory requirements throughout the application lifecycle.
• Collaborate with security teams on incident response activities and security-related investigations.
• Maintain security documentation and ensure adherence to security best practices in all KTLO activities.
• Provide 24/7 primary application maintenance support.

Requirements

• A recognized diploma/degree in IT or related discipline.
• At least 3 years of hands-on experience in application support or software development.
• Possesses an excellent understanding of business requirements and IT strategies.
• General understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multi-tier architecture.
• Possess strong MS platform knowledge and skills.
• Excellent knowledge of programming/systems analysis, quality assurance, prototyping, construction, integration, and migration functions.
• Full project lifecycle experience in designing and implementing medium web applications.
• Good problem-solving and analytical skills to resolve technical problems.
• Good communication skills and a team player to work in a dynamic and high-performing environment.
• Strong in verbal and written communication, analytical and problem-solving skills, a team player
• Strong understanding of cybersecurity principles, vulnerability management, and security best practices.
• Experience with AWS cloud services, including deployment, monitoring, and maintenance of cloud-based applications.
• Knowledge of security frameworks, compliance requirements, and incident response procedures.

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