Systems Analyst - Automation (Cluster CIO Office)

Position Overview

The Associate Business Analyst provides analytical support for the development of technology solutions that meet business needs. They

• Partner with stakeholders to identify, clarify, and document business requirements.
• Assist with the assessment of the viability and effectiveness of solution options that can meet business needs
• Facilitate communication between business and technology teams.
• Have a passion for learning and is comfortable exploring and analysing data.
• Adopt a structured and systematic approach to analysing business processes and solving problems.

Role & Responsibilities

• Discover, assess, and prioritize automation use cases by observing day-to-day processes, mapping workflows, and quantifying potential impact (time saved, error reduction)
• Conduct user requirement analysis to define functional and non-functional needs for new automations and enhancements to existing flows
• Design, build, and test RPA solutions using UiPath, Microsoft Power Automate, applying AIC governance and security guardrails
• Integrate automations with Microsoft 365 services (Outlook, SharePoint/OneDrive, Teams, Excel, Dataverse) and relevant IT Applications through approved connectors
• Participate in system integration testing (SIT) and user acceptance testing (UAT) prior to implementation, ensuring robust exception handling and recovery paths  
• Plan and coordinate end‑user training and handover (how to trigger, monitor, and escalate), including quick‑reference guides and short demo videos  
• Liaise closely with business users to validate outcomes and iterate on improvements; build good rapport and communicate status clearly
• Work with vendors or platform teams (e.g Power Platform admins, security reviewers) on testing, patching, version upgrades, and compliance to AIC methodologies/policies
• Support the team with requirement tracking, documentation (process maps, solution design, test cases), and maintaining a catalogue of automations
• Provide production support during business hours (and release windows as required), including monitoring, incident triage, and basic root‑cause analysis

Requirements

• Degree in Computer Science, Information Systems, Computer Engineering, or equivalent
• Familiarity with Microsoft Power Platform especially Power Automate (Cloud/Desktop) and interest in building bots; exposure to Power Apps and Power BI is a plus
• Advanced programming/scripting proficiency (e.g. Python, JavaScript, or VBA), with comfort using APIs/JSON, Excel automation, and HTTP connectors
• Strong interpersonal skills; able to work with different groups and levels of stakeholders
• Good communication and negotiation skills; can translate business pain points into clear technical requirements
• Strong analytical skills and ability to work independently with a structured problem‑solving approach
• Awareness of enterprise governance for automations (security reviews, change management, audit trails) and the differences between attended vs. unattended bots; willingness to learn AIC’s guardrails
• Experience or exposure in healthcare or public sector workflows is an added advantage

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