Systems Analyst - Epic (NGEMR)

Position Overview

The Next Generation Electronic Medical Record (NGEMR) is one of the three major healthcare programmes that Singapore has embarked on to transform care delivery in Singapore. It is an advanced centralised electronic medical record system that provides a single patient record across institutions of the National Healthcare Group (NHG) and the National University Health System (NUHS) to enhance care management and delivery.

Through NGEMR, the entire patient journey across different care settings is recorded, enabling patient-centric care and seamless care transition. NGEMR also supports clinical decision with its intelligent alerts and data analytical capabilities. The aggregation of data translates to insights for medical education, research and population management to achieve better health outcomes.

You will play a crucial role in supporting and enhancing Electronic Medical Record (EMR) systems within healthcare organisations. Your primary responsibility will be to ensure that the EMR systems meet the needs of healthcare providers and improve patient care.

Role & Responsibilities

• Assist in the implementation and optimisation of EMR systems
• Gather and analyse user requirements to enhance system functionality.
• Collaborate with healthcare professionals to understand their needs and challenges.
• Conduct testing and validation of new features and updates in the EMR system.
• Develop user documentation and training materials for staff.
• Provide support and troubleshooting for EMR-related issues.
• Monitor system performance and suggest improvements.

Requirements

Key Competency

• Adaptability/flexibility with respect to changing end-user business needs
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative to recognise assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Willingness to learn new software and systems
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship building to gain trust and establish effective relationships with vendor and stakeholders
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Qualifications 

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt to new technologies.
• Experience in healthcare industry is an added advantage. 
• Degree in Computer Science, Computer Engineering or IT equivalent.
   

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