Systems Engineer - Firewall Monitoring (Central Infra)

Position Overview

Purpose of the Job:    

i. Performs daily systems administration-related activities and ensures systems operate in a manner that meet business needs;

ii. Liaise with relevant parties and stakeholders in the service management and operations; and

iii. Required to be on standby (i.e. on-call remotely and on-site) after office hours, including weekends and public holidays to support the services, maintenance activities and service recovery.

Candidate shall be:    

i. Comfortable working in a fast paced and demanding environment, agile in adapting to new changes and excellence at prioritising tasks;

ii. Familiar with various IT infrastructure technologies such as servers, firewalls and network;

iii. Ability to work independently and collaborate with co-workers in meeting the business goals;

iv. Exhibits excellent attention to detail and is meticulous in the execution of tasks; and

v. Has a passion for problem-solving and relishes the opportunity to take on new challenges.

Role & Responsibilities

Operations

i. Performs daily systems administration-related activities and ensure service availability to users;

ii. Performs systems hardening, on-going optimisation and maintenance of system components such as software updates and upgrades;

iii. Maintain documentation of the system and keeping track of all the changes;

iv. Gather performance and data usage statistics for capacity planning and monthly reporting;

v. Performs review and manage the system access controls;

vi. Monitor systems performance and events, implement remedial actions in the event of system failure;

vii. Conduct system backups, optimisation, initiation of recovery procedures and routine troubleshooting; and

viii. Liaise with relevant parties in the service recovery and prevent service disruption.

Projects/Service Enhancement

ix. Required to involve with the development of new systems and participate in new system testing and implementation;

x. Involved in piloting of new tools, technologies and processes;

xi. Create systems documentation which records modifications and developments carried out; and

xii. Maintain technical documentation for the systems, process flows, operating procedures, administrative checklists and guides.

Requirements

i. Possess a Professional certificate/NITEC/Diploma in Computer Engineering/Information Technology or equivalent;

ii. At least THREE (3) years of experiences in implementing and maintaining IT systems;

iii. At least TWO (2) years of IT experiences with Linux operating systems and scripting in PERL or Python; and

iv. Prior experiences in firewall administration is preferred.

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