Systems Engineer - Linux/Windows (Cluster Infra Services)

Position Overview

The Systems Support Engineer performs routine systems administration related activities. They ensure systems operate in a manner that meets business needs and that system improvements are successfully implemented. They assists with implementing remedial actions in the event of system failures/breakdowns. They maximise service uptime, maintains system backups, manage service licensing and maintain security standards. They are required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents. 

Role & Responsibilities

Oversee service level agreements and service improvements
• Assist in developing service-level objectives and targets
• Maintain log of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Design and develop new systems
• Assist with the development of new systems in accordance with business needs and systems requirements
• Implement systems security and integrity controls
• Assist with new system testing and implementation procedures
• Assist with piloting of new tools, technologies, and/or processes
• Assist with user acceptance tests for the newly deployed systems
• Perform system upgrades
• Manage administration of user groups
• Maintain documentation on current systems set-up and standard operating procedures
• Implement plans to make systems available to users in a shared, secure and controlled manner for easy adoption

Optimise systems performance
• Carry out optimisation of system components, updates and upgrades
• Conduct technical research for software and hardware upgrades
• Maintain documentation of all conducted system optimisation activities
• Track key operational metrics, performance, utilisation, throughput and capacity
• Collate performance and data usage statistics for capacity planning and reporting

Resolve system-related incidents
• Identify and resolve system-related issues
• Escalated unresolved system-related issues

Security and Compliance
• Ensure systems meet top security standards and comply with regulations.
• Conduct security audits and implement corrective actions.

Requirements

• Degree in IT or equivalent 
• Minimum 4 years of relevant working experience 
• Relevant vendor-specific certifications (e.g. VMware, Microsoft, RedHat, Nutanix)
• ITIL Foundation Certification

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