Technical Service Engineer - Bigfix(Central Infra Services)

Position Overview

This is for the Central Patch Management Service under the Systems Technologies which focuses on using BigFix for patch deployment, compliance, and reporting.
 

Role & Responsibilities

• Oversees the entire operation and understands how to use the tools & reports.
• In charge of the BigFix infrastructure, including servers, relays, SQL and updating of the software infrastructure.
• Control access to BigFix components.
• Work with various process owners and teams to develop and implement proposed ideas and automate repeatable tasks related to patch management.
• Develops custom reports for stakeholders.
• Setting up content for distribution to endpoints.
• Creates baselines, writes custom fixlets and analysis.
• Develop and maintain groups inside of BigFix.

Requirements

• Candidate must possess at least a Diploma/Bachelor's Degree or Professional Degree in Computer Science / Information Technology or equivalent.
• Proficient in BigFix architecture.
• Minimum 5 years and above of relevant hands-on experience in system operation support and project management.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Experience in troubleshooting, resolving, and communicating complex incidents and deep underlying issues to identify root cause.
• Possesses strong analytical skills to diagnose and address application problems.
• Result and customer oriented with multi-tasking capabilities.

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