Assistant Manager - L&D Operations (Talent Mgt & Capability Devt)

Position Overview

This role supports organisational capability development through programme delivery, learning partnering, and process improvement initiatives. You will partner with business units to coordinate and implement department training programmes, manage learning operations, and support workforce development needs, while driving operational improvements, process optimisation, and digitalisation efforts to enhance service delivery and efficiency within the L&D function.

Role & Responsibilities

1. Learning Partnering

• Partner business units to identify training and capability development needs.
• Support business units in planning and implementing learning interventions aligned to organisational priorities.
• Provide advisory support on learning policies, frameworks, systems, and training funding. This includes providing support in developing new training framework/ approach for new/ emerging capabilities within Synapxe.
• Coordinate with stakeholders and vendors to ensure smooth implementation of learning initiatives.
• Monitor training participation, completion, and learning outcomes for assigned portfolios.

2. Training Operations & Programme Delivery

• Plan and administer training programmes, workshops, and learning events.
• Manage programme logistics including scheduling, learner communications, venue coordination, and vendor liaison, and contracting.
• Facilitate selected onboarding, staff development, or in-house learning sessions where required.
• Maintain accurate learning records, reports, and system updates within LMS/HR systems.
• Support organisation-wide learning initiatives and staff engagement programmes.
• Ensure timely and quality delivery of learning operations and learner support services.

3. Process Improvement & Operational Excellence

• Serve as deskhead for establishment and enhancement of L&D operational processes and systems.
• Review and streamline workflows to improve efficiency, accuracy, and service delivery.
• Identify operational gaps, risks, and improvement opportunities; implement practical solutions.
• Develop and maintain Standard Operating Procedures, process documentation, templates, and guidelines. This includes coordinating cross-functional operational matters with HR, finance, procurement, and system stakeholders for procedure/ process optimisation
• Support digitalisation, automation, and system enhancement initiatives relating to learning operations.
• Track operational KPIs and support reporting, audit, and governance requirements.

Requirements

• Degree in Human Resource Management, Business, Organisational Development, or related discipline
• Min. 6 years of relevant HR/L&D experience
• Experience in stakeholder engagement, learning operations, or HR process improvement would be advantageous
• Familiarity with SuccessFactors Learning Management System platforms and HR systems

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