Associate EUC Engineer (End-User Computing)

Position Overview

The End User Computing (EUC) Engineer is responsible for the deployment, support, maintenance, and optimization of end-user devices and workplace technologies to ensure a secure, reliable, and productive digital work environment. The incumbent will provide technical expertise in endpoint management, device lifecycle management, software deployment, IT support, and workplace technology initiatives while ensuring compliance with organizational policies and security standards.
The role involves close collaboration with infrastructure, cybersecurity, application, service desk, and business stakeholders to deliver quality IT services and enhance end-user experience.

Role & Responsibilities

User Support & Service Delivery

• Provide technical consultation and support to end users on workplace technologies.
• Develop and maintain user guides, standard operating procedures (SOPs), and technical documentation.

Vendor & Stakeholder Management

• Coordinate with vendors and service providers for issue resolution and maintenance activities.
• Work closely with internal stakeholders to understand business requirements and recommend appropriate EUC solutions.

Device Lifecycle Management

• Manage the complete lifecycle of end-user devices, including leasing, procurement, deployment, refresh, replacement, and disposal.
• Maintain accurate asset inventory and configuration records.
• Coordinate with vendors and procurement teams for hardware acquisitions and warranty support.

Enterprise Endpoint Management

• Administer endpoint management platforms such as:

a)      Microsoft Configuration Manager (MECM/SCCM)

b)      Microsoft Intune

c)      Microsoft Endpoint Manager

d)      Active Directory / Azure Active Directory

• Manage operating system deployments, software packaging, application distribution, and policy configurations.
• Monitor endpoint health and performance to improve user experience.
• Participate in incident, problem, and change management processes.

Endpoint Security & Compliance

• Maintain endpoint security controls, including antivirus, encryption, patch management, and endpoint protection solutions.
• Ensure compliance with organizational cybersecurity policies and regulatory requirements.
• Support vulnerability remediation and security audits relating to endpoint devices.

Endpoint Management & Support

• Manage and support end-user computing devices, including desktops, laptops, tablets, mobile devices, and peripherals.
• Perform installation, configuration, upgrade, and maintenance of hardware and software.
• Provide Level 2/Level 3 technical support and troubleshoot endpoint-related incidents and service requests.
• Ensure timely resolution of incidents in accordance with established service level agreements (SLAs).

Project & Continuous Improvement

• Support infrastructure and workplace technology projects, including device refresh initiatives, operating system upgrades, and digital workplace transformation programs.
• Identify opportunities for automation and process improvements.
• Participate in technology evaluations, proof-of-concepts, and implementation activities.

Requirements

• Bachelor’s degree in Computer Science / Information Technology / Computer Engineering or equivalent with 2 years of relevant experience or Diploma in Information Technology with 5 years of relevant experience 
• Strong knowledge of Windows 10/11 administration, VPN and remote access technologies and familiar with  Device Imaging and OS Deployment, Mobile Device Management (MDM) and ITIL service management practices
• Knowledge and experience on Active Directory and Azure Active Directory and SCCM will be added advantage
• Microsoft Certified: Endpoint Administrator Associate/ Microsoft 365 Certified/ ITIL Foundation Certification will be preferred 
• Strong communication skills and good end user support, vendor and stakeholder management 
• Adaptability and continuous learning mindset
• Ability to work independently and collaboratively
• Able to commit for 1 year contract
• Comfortable travelling to different institution for support 

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