Associate Network Engineer - ACI (Cluster Office)

The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. He anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He applies a critical and analytical approach to resolving technical problems. He works well with his team and is able to guide them to ensure infrastructure projects are well implemented.

Assist with infrastructure planning and design

• Assist with the planning and design of infrastructure systems
• Assist with the documentation of infrastructure design and planning activities and decisions

Support infrastructure operations

• Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
• Align infrastructure operations with agreed service agreement standards

Maintain infrastructure

• Perform activities related to ongoing maintenance of infrastructure
• Assist with the implementation of agreed infrastructure changes and maintenance routines

Optimise infrastructure performance

• Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
• Participate in infrastructure development activities
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with piloting of new tools, technologies, and/or processes

Resolve incidents

• Perform problem/issue identification and resolution
• Assist with simulation of user problems to resolve operating difficulties
• Follow up with users to ensure problem has been resolved
• Recommend system modifications to reduce user problems