ITE Internship Oct'26 to Sep'27 - Smart Incident Management
Date: 2 Jul 2026
Location: SG
Company: Synapxe
Join Synapxe as an intern and see how you can contribute in powering a healthier Singapore. Internship@Synapxe is where curiosity meets impact! You would be able to gain practical experience, hone your skills, and be part of meaningful work that improves health through technology!
We are looking for intern(s) to join our Data Analytics & AI Department, supporting initiatives to enhance incident management, service desk operations, and user experience through automation and process improvement.
The selected intern(s) will assist in following:
Chatbot Development
- Design and develop a chatbot to provide users with instant responses to common IT support queries
- Assist in maintaining chatbot content and knowledge resources
Incident and Service Management
- Support the automation of ticket creation and assignment processes
- Handle incident tickets and service requests for supported applications
Dashboard and Reporting
- Assist in creating a real-time performance dashboard to monitor incident volumes, response times, and team workload
About you:
- Be pursuing Higher Nitec in Business Information Systems, Data Engineering, IT Systems & Networks, or a related discipline
- Some experience or interest in building or integrating chatbots and dashboards
- Basic programming or scripting skills in Python, JavaScript, or similar languages
- Keen to learn and gain hands-on experience with IT service management tools and processes , and workflow automation to solve operational challenges
- Independent, fast-learner, and self-driven
- Good team player with strong analytical and communication skills
- Ability to multitask and work effectively as part of a multidisciplinary team
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