Project Mgr

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Date: 1 Oct 2026

Location: SG

Company: Synapxe

Position Overview

This position is part of the team that builds and runs technology capabilities for Population Health, focusing on two areas: developing and delivering new capabilities, and sustaining existing production systems to ensure reliable and effective operations.
The candidate will work closely with business users, internal teams, and vendors, and may be rotated between Capability Development & Delivery and Capability Sustainment & Service Operations over time as part of career development, gaining experience across both domains to build a well-rounded skill set.
The candidate is expected to independently lead assigned capabilities and workstreams, working closely with stakeholders to deliver and sustain secure, reliable, and compliant technology capabilities. The role requires a balance of technical knowledge, stakeholder engagement, delivery coordination, and operational ownership, while contributing to continuous improvement across both capability delivery and service operations.

Role & Responsibilities

A. Capability Development & Delivery

  • Lead the development and delivery of capabilities that are scalable, supportable, secure, and aligned with organisational objectives. Coordinate procurement activities and prepare submissions for scope and funding approvals, ensuring clear goals, governance, security, and compliance requirements are established from the outset.
  • Manage delivery progress, risks, issues, and dependencies, escalating concerns promptly when timelines, outcomes, compliance, or security are at risk. Collaborate with business users, internal teams, and vendors to deliver capabilities within agreed scope, budget, quality, and timelines while maintaining stakeholder alignment through effective communication.
  • Engage the Capability Sustainment & Service Operations team early to ensure capabilities are designed for long-term supportability, observability, and security. Define and complete operational readiness requirements, including runbooks, monitoring, and support processes before handover.
  • Maintain delivery artefacts, documentation, and governance records, including plans, risk registers, decision logs, procurement decisions, and resource engagements. Support annual planning and budgeting by providing delivery, resource, and operational cost estimates. Participate in post-implementation reviews and apply lessons learnt to improve future capability delivery.

B. Capability Sustainment & Service Operations

  • Provide ongoing maintenance and operational support for production systems, including after-hours standby support where required, to ensure service reliability, availability, security, and compliance. Manage user enquiries and incidents in accordance with agreed SLAs, maintaining accurate records for audit, reporting, and continual improvement.
  • Lead or coordinate incident investigations and root cause analysis, implement corrective actions, and escalate major incidents, security concerns, operational risks, or SLA breaches promptly. Share operational insights, recurring issues, and performance trends with the Capability Development & Delivery team to support prioritisation and future improvements.
  • Participate in SIT, UAT, change implementation, and production readiness activities to ensure capabilities are supportable and operationally sustainable. Coordinate deployments, ensuring runbooks, monitoring, support procedures, and compliance requirements are completed before release.
  • Work closely with business users and supporting teams across infrastructure, database, security, cyber defence, and data centre operations to resolve incidents and manage changes effectively. Maintain operational documentation, service catalogues, support procedures, and administrative activities such as contract and certificate renewals, while contributing to service health, compliance reporting, and risk management.

Requirements

Project Quality & Test Management

  • Guide the project team to develop the Quality Assurance framework for the project, including a overall Test Plan
  • Plan and deliver the project in accordance to the processes, procedures and responsibilities under the Quality Management System for Project Management Methodology
  • Ensure all the deliverables and testing meet the agreed requirements through the use of a Requirement Traceability Matrix
  • Ensure all the deliverables comply with policy stated in the HealthTech Instruction Manual , for examples, the Security and Data Management Policy
  • Ensure deliverables are reviewed to minimise rework and prevent system failures, including development of mechanism to prevent problem recurrences
  • Implement a comprehensive testing plan and adopt the best practices for testing referencing the Test Competency Framework
  • Oversee and manage the end to end testing process, including any testing deliverables from vendors  or internal teams, as well as support users in User Acceptance Testing

Project Risk Management

  • Guide the project team to implement the risk management process and issue management process.
  • Review and guide the project team in timely risk mitigation and issue resolution
  • Identify the risk and evaluate the impact of project risk during project planning stage and put in place a mitigation plan
  • Ensure mitigation is in place to contain or minimise the risk impact
  • Monitor and manage new risks & issues throughout the project implementation life cycle
  • Report any new risk, issues and progress of mitigation/action to the  user workgroup/project steering committee/project sponsor
  • Escalate new risk & issue , where necessary, for project steering committee/project sponsor for attention and resolution

Project Stakeholder Management

  • Guide the project team to set up the project governance structure and escalation mechanism
  • Identify the stakeholders involved in the projects with clarity of every project members' roles and responsibility
  • Implement communication plan to ensure all stakeholders are  aligned on project objectives, scope and timeline
  • Manage stakeholders' expectation and build a trusted relationship

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