Senior Manager - SAP SuccessFactors Solution Architect (HR Systems)

Position Overview

The Corporate Services - HR Systems team serves as a strategic technology partner to Singapore public healthcare clusters, driving workforce transformation through digital innovation, enterprise architecture, and process excellence.

The Senior Manager / SuccessFactors Solutions Architect is responsible for the overall solution architecture, strategy, governance, and delivery leadership of the enterprise SAP SuccessFactors ecosystem. The role provides architectural oversight across HR digital transformation programs, ensuring scalable, secure, and integrated solutions that align with business objectives, enterprise standards, and future workforce needs.

The incumbent will lead multidisciplinary teams comprising functional consultants, project managers, business analysts, implementation partners, and technology vendors to deliver and continuously optimize SAP SuccessFactors solutions across the employee lifecycle. The role acts as a trusted advisor to business stakeholders, capability leads, and executive sponsors while driving technology roadmaps, platform modernization initiatives, and innovation opportunities.

Role & Responsibilities

Enterprise Solution Architecture & Strategy

• Define and maintain the enterprise HR technology architecture roadmap across SAP SuccessFactors and related platforms.
• Lead solution design discussions for large-scale HR transformation initiatives, ensuring alignment with enterprise architecture principles and business strategy.
• Establish architectural standards, design patterns, integration frameworks, and governance models for HR systems.
• Evaluate emerging SAP technologies and industry best practices to drive continuous innovation and digital transformation.
• Serve as the primary architectural authority for solution design approvals, architecture reviews, and technical governance forums.

Integration & Technical Architecture

• Design and govern enterprise integration architecture involving:
  • SAP Cloud Platform Integration (CPI)
  • SAP Business Integration Builder (BIB)
  • APIs and web services
  • Identity and Access Management solutions
  • Third-party HR and enterprise applications
• Define integration standards, security protocols, and data governance frameworks.
• Review and approve solution designs, technical specifications, interface mappings, and integration patterns developed by vendors and implementation partners.
• Ensure seamless interoperability across HR, Finance, Workforce Management, and other enterprise systems.

Program & Delivery Leadership

• Provide oversight for multiple concurrent projects, enhancement initiatives, and product releases.
• Lead project governance committees and steering meetings with executives, business stakeholders, and delivery partners.
• Establish delivery methodologies, quality frameworks, and release management processes.
• Ensure successful execution of project timelines, budgets, resource allocations, and business outcomes.
• Guide project managers and delivery teams through complex implementation challenges and risk mitigation activities.

Stakeholder & Business Engagement

• Partner with HR leadership, cluster representatives, IT leadership, and executive sponsors to develop strategic HR technology initiatives.
• Translate business goals into scalable technology solutions and transformation roadmaps.
• Facilitate business process redesign workshops and solution envisioning sessions.
• Act as a trusted advisor on HR technology investments, capability enhancements, and operational improvements.
• Build strong partnerships with SAP, system integrators, and other strategic technology vendors.

Governance, Risk & Compliance

• Establish platform governance frameworks covering architecture, security, data management, release management, and operational excellence.
• Ensure compliance with healthcare, government, cybersecurity, and data privacy requirements.
• Conduct architecture risk assessments and define mitigation strategies.
• Oversee audit readiness activities and compliance reviews.
• Drive proactive monitoring of platform risks, technical debt, and sustainability concerns.

Requirements

Bachelor's Degree in Computer Science, Information Systems, Information Technology, Engineering, or a related discipline./Master's Degree in Business Administration, Information Systems, or equivalent is advantageous.

Experience

• Minimum 10 to 15 years of experience in enterprise HR technology solutions, ERP, or HRIS environments.
• At least 5 years in a leadership, enterprise architect, solution architect, or senior delivery management capacity.
• Proven experience leading large-scale SAP SuccessFactors implementations and transformation programs.
• Experience managing enterprise-level stakeholders, vendors, and cross-functional delivery teams.

SAP SuccessFactors Platform Leadership

• Own the end-to-end architecture and solution design for core SAP SuccessFactors modules including:
  • Employee Central (EC)
  • Recruitment Management (RCM)
  • Onboarding
  • Performance & Goals (PMGM)
  • Learning Management System (LMS)
  • Succession & Development
  • Compensation
  • Workforce Analytics and Planning
• Provide strategic guidance on configuration approaches, data design, security models, and system optimization.
• Lead platform modernization initiatives to improve performance, scalability, user experience, and operational efficiency.
• Drive release planning, product roadmap management, and feature adoption strategies.

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