Senior Manager - Test Lead (Patient Ops & Health Fin)

Position Overview

We are seeking an experienced Project Manager to lead the IT project implementation of the National Billing System (NBS) for the EGH Campus. The Project Manager will be responsible for managing the full project lifecycle, from onboarding onto the live NBS platform through to successful go-live, ensuring seamless coordination across internal stakeholders, system teams, and interfacing system owners.
In addition, prior to the commencement of EGH Campus implementation, the Project Manager will take on the role of Overall Test Manager for the NBS 2.0 project, overseeing all testing activities to support the successful go-live of NBS 2.0 as a precursor to the EGH Campus rollout. 

Role & Responsibilities

• Oversee all Data Collection Template (DCT) activities, including the preparation, validation, and loading of data into the NBS system. This involves coordinating with data owners and technical teams to ensure data quality, completeness, and accuracy prior to loading, as well as managing sign-off processes at each stage.
• Plan and manage all testing phases within the NBS system and across the interfacing systems. This includes Unit Test (UT), System Integration Testing (SIT), User Acceptance Testing (UAT), and Regression Testing (RT) where applicable.
• Work with test leads, functional leads and business users to develop test plans, track defect resolution, and ensure all testing milestones are met before proceeding to go-live.
• Coordinate with the owners and technical teams of all interfacing systems to manage integration requirements, testing schedules, and issue resolution.
• Support change management activities to prepare end users and operational teams for the transition to NBS. They will develop and execute a go-live readiness checklist, coordinate cutover planning, and provide hypercare support in the immediate post-go-live period.
• Prior to the start of the EGH Campus implementation, the candidate will serve as the Overall Test Manager for the NBS 2.0 project. 
• Develop and maintain the overall test strategy, approach, and framework for the NBS 2.0 project. This includes defining test objectives, scope, and success criteria in alignment with project goals and business requirements, as well as establishing testing standards, methodologies, and best practices to be followed throughout the project lifecycle.
• Facilitate alignment between the vendor and project stakeholders to ensure testing requirements are clearly understood and documented.
• Oversee third-party vendor testing deliverables and ensure compliance with contractual obligations. This includes reviewing and approving vendor test plans, test cases, and testing methodologies, as well as monitoring vendor testing progress and performance against agreed timelines and quality metrics. Where vendor-related testing issues and risks arise, the incumbent will escalate these to project management and procurement teams, and will conduct regular vendor performance reviews to provide feedback on testing quality.
• Oversee and review the vendor's development of the master test plan, encompassing all testing phases and activities. They will supervise the vendor in coordinating testing activities across multiple workstreams, ensuring proper sequencing and management of dependencies. This includes monitoring the vendor's testing resource allocation and test environment requirements, reviewing test data management strategies, and ensuring data privacy and security compliance throughout.
• Oversee defect resolution and test execution progress, and will obtain formal approval confirming the completion of all testing activities at each phase.
• Define and monitor key testing metrics and quality indicators, and will identify, assess, and mitigate testing-related risks throughout the project. They will ensure adherence to Synapxe's testing standards and regulatory requirements, and will implement quality gates and approval processes to govern transitions between test phases.
• Provide regular testing status reports to the project steering committee and senior management. They will facilitate testing-related meetings and workshops with business users, application teams, and technical teams, and will communicate testing outcomes, issues, and recommendations to relevant stakeholders. Comprehensive testing documentation and audit trails will be maintained throughout.
• Approve or reject test deliverables, and to recommend and coordinate sign-off on test phase completions. 

Requirements

Experience

The ideal candidate will have at least 5 years of project management experience in IT system implementation, preferably with SAP experience and within a healthcare environment. Prior experience managing implementations involving live or production systems is strongly preferred. Experience with hospital information systems and billing systems will be an advantage. Demonstrated experience in a test management or test lead capacity, including oversight of third-party vendor testing, will be essential given the dual-role nature of this position.

Technical Knowledge

The candidate should have a good understanding of system integration and interfacing concepts, data migration and conversion processes, and software testing methodologies including UT, SIT, UAT, and RT. Familiarity with NBS or similar healthcare enterprise systems will be an added advantage.

Skills & Competencies

The candidate should demonstrate strong leadership and stakeholder management skills, with the ability to manage complex, multi-workstream projects involving diverse teams. They should be highly organised, detail-oriented, and able to work effectively under pressure and within tight timelines. Strong written and verbal communication skills are essential, as is the ability to translate technical concepts for non-technical audiences. The ability to transition effectively between a test leadership role and a project management role across two sequential projects will be critical.

Qualifications

A degree in Information Technology, Computer Science, Business, or a related field is required. A PMP or equivalent project management certification is preferred.

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