Service Analyst - Production support (Pharmacy Operations)

Position Overview

We are hiring Product Support Specialist who is required to support our national system.This role requires strong product knowledge, hands-on technical capability, and a commitment to ensuring system reliability and continuous improvement 

Role & Responsibilities

• Assist senior team members to support day-to-day system operations and to ensure seamless integration within system.
• Perform system configuration, testing, and deployment support for the product to ensure smooth implementation and functionality.
• Provide 24/7 operational support, including on-call duties, to ensure system availability and timely incident resolution.
• Develop and maintain good product-oriented knowledge, serving as a subject matter expert for troubleshooting and user support.
• Monitor system performance, identify issues, and troubleshoot defects or incidents in a timely and effective manner.
• Collaborate with cross-functional teams (e.g., Development, Infrastructure, Security) to remediate product vulnerabilities and strengthen system resilience.
• Support vulnerability assessments, patching activities, and ensure compliance with security policies.
• Liaise with stakeholders to gather requirements, communicate issues, and provide updates on resolution progress.
• Maintain proper documentation for configurations, incidents, and standard operating procedures.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3 to 5 years of Technical and Application experience on multiple technology platforms.
• Good understanding of software development lifecycle and system integration concepts.
• Experience in supporting an enterprise application, including system configuration and testing.
• Strong troubleshooting and analytical skills with attention to detail.
• Strong communication skills with the ability to coordinate across multiple teams.
• Certification related to ITIL processes or incident management frameworks is plus.
• Experience in Healthcare Industry or Pharmaceutical Industry is an added advantage. 

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!